Job Reference #1150
Call Center- USA REMOTE
Gainwell Technologies LLC Team · Remote USA
Annual Salary
$30k - $45k
Work Zone
EST/PST
The Role
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Call Center- USA REMOTE at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
Your role in our mission
This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.
Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
Adhere to the client’s SLAs and consistently meet production targets
Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
What we're looking for
2 or more years of call center experience
Background with healthcare experience
Strong problem-solving skills to bring inquiries to effective resolution
Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
What you should expect in this role
REMOTE
The candidate must be able to commit to attending all scheduled training sessions for 90 consecutive days, with no absences unless excused in advance or due to a verified emergency.
#LI-REMOTE #LI-LS2
Hours of Operation: 8:00 AM ET – 5:00 00 PM ET candidate must be able to work any assigned 8 hour shift between these hours.
In order to effectively work as a teleworker with Gainwell, employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8MBS upload.
Requirements
Experience in communication
Perks & Benefits
Travel reimbursement
Tuition reimbursement
Health insurance
401(k) matching
Stock options
Life insurance
Profit sharing
Paid holidays