Job Reference #1129
Customer Service Representative – Remote in USA
TTEC Team · Remote USA
Annual Salary
$0k - $0k
Work Zone
EST/PST
The Role
Pay is $13 - $20/hr
Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC
Our TTEC remote CX team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States. Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
What You Bring to the Role
6 months or more of customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer experience
High speed internet connection (>25mbps). A hardwired connection to your home router is required.
A quiet, private place in your home where you can work without background noise (trust us, you’ll appreciate the quiet)
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage starting at $13.00 to $16.35
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Requirements
Experience in Research
Experience in Communication
Perks & Benefits
Tuition reimbursement
Health insurance
Paid time off